Refund Policy

Refund requests must be made within 7 days of delivery or collection.

To qualify:

If there’s a quality issue within 7 days, please contact us with:

We’ll review the case and, where appropriate, offer a refund, replacement, or store credit.

Our products are fresh, live-cultured, and preservative-free.

Refunds are not available for:

Mould or spoilage occurring outside recommended conditions is considered natural breakdown.

Report missing, incorrect, or damaged items within 24 hours of delivery.

Claims submitted after this window may not be eligible for a refund.

Orders may be changed or cancelled up to 3 days before the scheduled date.

Once production begins, cancellations or changes are not refundable.

Approved refunds will be issued to the original payment method or as store credit, at our discretion.

Please allow 5–10 business days for processing.